Policies & Terms
*Please note that the All-inclusive formula for Egyptians and residents includes soft drinks and does not include alcoholic drinks.
*Please note that your check-in time is at 14:00 PM and the checkout time is at 12:00 PM, early check-in starts from 08:00 AM and is subject to Hotel’s availability upon arrival and late check-out with an extra charge subject to availability upon check-out.
*You will enjoy some amenities at Cleopatra Luxury Resort Sharm: –
– Private Beach.
– 06 Swimming pools freshwater & Heated Pools (04 Adults pool / 02 Children pool) 01 heated pool for adults, and 01 heated pool for Children.
– Restaurants (International Restaurants – Italian Restaurants – Sea Food Restaurants – Beach Grill Restaurants)
– 05 Bars (Pool Bar & Beach Bar & Bili pub Bar & Lobby Bar & Villa Bar)
– Health Club Spa, GYM & Beauty Salon.
– Diving center.
*In case you are traveling by car, please let us know if we could be of any assistance regarding the directions to Cleopatra Luxury Resort Sharm
*Children Policy
Maximum 2 children sharing their parents at the room:
• First child under 12 years old is free of charge
• Second child under 6 years old is free of charge
• Second child from 6 to 11.99 years old will be charged 50% of half twin rates.
• The maximum number of extra beds in the room is 01 Important Note:
• Children extra charges will be calculated automatically above room rate.
• Children birth certificate is a must upon Check-in
• Children policy is the same in all room types even in the Family Villas.
Additional fees are not calculated automatically in the total cost and will have to be paid separately during your stay.
*Cancellation Policy
Peak periods
• If canceled or modified up to 14 days before the date of arrival, no fee will
be charged. If canceled or modified later or in case of no-show, 100 percent of the first night will be charged.
Low periods
• If canceled or modified up to 3 days before the date of arrival, no fee will
be charged. If canceled or modified later or in case of no-show, 100 percent of the first night will be charged
*Restaurants’ Attire Policy
To provide a pleasant atmosphere throughout our restaurants, especially during dinner we are pleased to inform you that restaurants dress code is smart casual, no shorts or swimming suites will be allowed at any of the resort’s restaurant.
*Kids’ Club
Hippo Kids Club is offering the children an active part to decide which clubs, sports, and activities will be offered daily from 10:00 to 12:30 and from 15:00 to 16:30
*Non Smoking rooms
Our property only has non-smoking rooms. We guide our guests to the nearest smoking area if needed.
Free private parking is possible on site (reservation is not needed).