Policies & Terms
*Please note that the All-inclusive formula for Egyptians and residents includes soft drinks and does not include alcoholic drinks.
*Please note that your check-in time is at 08:00 and the check-out time is at 08:00 early check-in is free of charge subject to availability upon arrival and late check-out with an extra charge subject to availability upon check-out.
*In case you are traveling by car, please let us know if we could be of any assistance regarding the directions to Cleopatra Luxury Resort Sharm
*For the Egyptians, a marriage certificate must be provided upon check-in and required to present a birth certificate for their children
*Children Policy
Maximum 2 children sharing their parents at the room:
• First child under 12 years old is free of charge
• Second child under 6 years old is free of charge
• Second child from 6 to 11.99 years old will be charged 50% of half twin rates.
• The maximum number of extra beds in the room is 01 Important Note:
• Children extra charges will be calculated automatically above room rate.
• Children birth certificate is a must upon Check-in
• Children policy is the same in all room types even in the Family Villas.
Additional fees are not calculated automatically in the total cost and will have to be paid separately during your stay.
*Cancellation Policy
Peak periods
• If canceled or modified up to 14 days before the date of arrival, no fee will
be charged. If canceled or modified later or in case of no-show, 100 percent of the first night will be charged.
Low periods
• If canceled or modified up to 3 days before the date of arrival, no fee will
be charged. If canceled or modified later or in case of no-show, 100 percent of the first night will be charged
*Restaurants’ Attire Policy
To provide a pleasant atmosphere throughout our restaurants, especially during dinner we are pleased to inform you that restaurants dress code is smart casual, no shorts or swimming suites will be allowed at any of the resort’s restaurant.
*Non Smoking rooms
Our property only has non-smoking rooms. We guide our guests to the nearest smoking area if needed.
Free private parking is possible on site (reservation is not needed).